betaka Privacy Policy – How We Handle Your Personal Data

betaka ("we", "us", or "our") operates the online casino and sports betting platform accessible at betaka.pro. We are committed to protecting the personal data of every registered player and website visitor. This Privacy Policy sets out the types of personal data we collect, the purposes for which it is processed, the parties with whom it may be shared, and the rights available to you as a data subject.

This policy applies to all users of the betaka platform, including visitors who browse without registering and registered players who interact with our full range of gaming, betting, and payment services. It should be read alongside our Terms & Conditions and our Responsible Gaming policy, which together form the complete regulatory framework governing your use of betaka.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable legal requirements. When material changes are made, we will notify registered players through on-platform notifications. We encourage you to review this page periodically to stay informed about how betaka safeguards your information.

1. Data Controller

betaka is the data controller responsible for the personal data collected through the betaka.pro platform. For all privacy-related enquiries, including requests to exercise your data rights, please contact our support team using the email address displayed in the footer of this page.

2. Data We Collect

2.1 Registration and Identity Data

When you create a betaka account, we collect information that is necessary to establish and maintain your account and to verify your identity. This includes:

• Full legal name and date of birth
• Residential address, city, and country (Bangladesh)
• Valid email address and mobile phone number
• National identity document details where required for age or identity verification
• Username and encrypted password credentials

2.2 Financial and Transaction Data

To process deposits and withdrawals, betaka collects and retains data relating to your financial transactions on the platform. This includes:

• Mobile financial service account identifiers (bKash, Nagad, Rocket, Upay)
• Bank account or card details where applicable (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and others)
• Transaction amounts, timestamps, and reference numbers
• Deposit and withdrawal history associated with your account

betaka does not store full payment card numbers on its own servers. Where card data is involved, it is handled exclusively by PCI-DSS compliant payment processors.

2.3 Usage and Technical Data

When you access and use the betaka platform, we automatically collect certain technical and behavioural data, including:

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser version
• Pages visited, time spent, and navigation paths within the platform
• Game session data, bet amounts, and outcomes (for fair-play monitoring and dispute resolution)
• Login timestamps and session durations

2.4 Communications Data

If you contact betaka support or communicate with us through any channel, we retain records of those communications, including the content of messages, the date and time of contact, and any supporting documents you provide. These records are used to resolve your enquiry and to improve our service quality.

2.5 Responsible Gaming Data

Where you set deposit limits, session time limits, cooling-off periods, or request self-exclusion, betaka records and stores these preferences. This category of data is treated with the highest level of sensitivity and is used exclusively to enforce your responsible gaming choices.

3. How We Use Your Data

betaka processes your personal data for the following purposes, each of which corresponds to a lawful basis for processing:

• Account management: To create, maintain, and secure your betaka account and to authenticate your identity at login.
• Transaction processing: To process deposits and withdrawals through bKash, Nagad, Rocket, and other supported payment methods, and to maintain accurate financial records.
• Legal compliance: To comply with applicable anti-money laundering obligations, age verification requirements, and record-keeping duties. betaka may be required to disclose data to relevant authorities in response to lawful requests.
• Platform security: To detect, investigate, and prevent fraud, account takeovers, and other unauthorised or malicious activity on the platform.
• Responsible gaming: To monitor gambling behaviour patterns, enforce player-set limits, and identify potential problem gambling indicators so that appropriate support can be offered.
• Customer support: To respond to your enquiries, process complaints, and resolve disputes relating to your account or bet settlements.
• Platform improvement: To analyse aggregate usage patterns and performance metrics in order to improve the betaka platform, fix technical issues, and develop new features.
• Marketing communications (consent-based): Where you have opted in, to send you promotional offers, bonus notifications, and updates about new games or features on betaka. You may opt out at any time.

4. Cookies and Tracking Technologies

betaka uses cookies and similar tracking technologies to operate the platform and improve your experience. The types of cookies we use include:

• Strictly necessary cookies: Required for the platform to function. These enable session management, authentication, and security features. They cannot be disabled.
• Functional cookies: Store your preferences, such as your preferred language or responsible gaming settings, so that they persist between sessions.
• Analytics cookies: Collect anonymised data about how players navigate the platform, which we use to identify usability issues and optimise page performance.

By continuing to use the betaka platform after being presented with our cookie notice, you consent to our use of non-essential cookies as described above. You may manage cookie preferences through your browser settings at any time; however, disabling strictly necessary cookies will impair platform functionality.

5. Sharing of Personal Data

betaka does not sell your personal data. We may share it with the following categories of third parties, solely to the extent necessary for the stated purpose:

• Payment service providers: bKash, Nagad, Rocket, Upay, and banking partners require transactional data to process your deposits and withdrawals. Each provider operates under its own privacy policy and applicable financial regulations.
• Game content providers: Third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised session data necessary to deliver their games and calculate outcomes. They do not receive your full personal profile.
• Identity verification services: Where betaka uses a third-party KYC (Know Your Customer) provider to verify your identity or age, relevant identity document data will be processed by that provider under strict confidentiality terms.
• Legal and regulatory authorities: betaka may disclose personal data to law enforcement agencies, financial intelligence units, or other government bodies where required to do so by applicable law or a valid legal order.
• Technology infrastructure providers: Cloud hosting, data storage, and cybersecurity vendors who support the operation of the platform. These providers access data only as necessary to perform their contracted services and are bound by data processing agreements.

6. Data Retention

betaka retains personal data for the period necessary to fulfil the purposes outlined in this policy. The following general retention periods apply:

• Account data: Retained for the duration of your active account and for a period of up to five years following permanent account closure, to comply with legal and regulatory record-keeping obligations.
• Transaction records: Retained for a minimum of five years from the date of each transaction, in line with standard anti-money laundering record-keeping requirements.
• Support communications: Retained for up to three years from the date of the most recent interaction, unless a longer period is required for dispute resolution.
• Marketing consent records: Retained until you withdraw consent, plus a short additional period to evidence compliance.

Once data is no longer required and no legal obligation mandates its retention, betaka securely deletes or anonymises it in accordance with our internal data disposal procedures.

7. Your Data Rights

As a betaka player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the betaka support team using the email address shown in the footer of this page:

8. Data Security

betaka implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and betaka's servers
• Encryption at rest for sensitive data categories, including identity documents and financial records
• Role-based access controls that limit internal access to personal data on a strict need-to-know basis
• Regular security assessments and penetration testing of the platform's infrastructure
• Automated monitoring systems designed to detect and alert on suspicious access patterns in real time
• Secure credential storage using industry-standard hashing algorithms — betaka never stores passwords in plain text

While betaka takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. If you believe your account has been compromised, please contact betaka support immediately.

9. Children and Minors

The betaka platform is strictly intended for adults aged 21 years and above. betaka does not knowingly collect personal data from individuals under the age of 21. If betaka becomes aware that personal data has been collected from a minor, the relevant account will be closed immediately, all associated data will be deleted, and any funds held in the account will be handled in accordance with our Terms & Conditions. If you are a parent or guardian and believe that a minor has registered on betaka, please contact our support team without delay.

10. International Data Transfers

betaka's primary operations and data storage infrastructure are focused on serving players in Bangladesh. Where personal data is transferred to or processed by service providers located outside Bangladesh — for example, cloud infrastructure providers or game content studios — betaka ensures that appropriate safeguards are in place to protect the data to a standard equivalent to that described in this policy. Such safeguards may include contractual data processing agreements with the relevant third party.

11. Links to Third-Party Services

The betaka platform may contain references to third-party payment services such as bKash, Nagad, and Rocket. When you interact with these services, you are subject to their own privacy policies, which govern how they collect and process your data. betaka is not responsible for the privacy practices of third-party services and recommends that you review their respective privacy policies before proceeding with any transaction.

12. Changes to This Privacy Policy

betaka reserves the right to update this Privacy Policy at any time. The "Last updated" date at the top of this page will reflect the date of the most recent revision. Where changes are material — for example, if we introduce a new category of data processing or share data with a new type of third party — betaka will notify registered players via on-platform notification prior to the change taking effect. Your continued use of the betaka platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the betaka data team. Our contact email address is displayed in the footer at the bottom of every page on the betaka platform. We aim to respond to all privacy-related enquiries within five business days.